Refund & Return Policy

Effective Date: May 2025

1. Orders Fulfilled via Amazon

All Zayvra products are fulfilled through Amazon using FBA (Fulfillment by Amazon). Therefore, your order, return, and refund requests are subject to Amazon’s standard policies and processes.

2. Amazon’s Return Window

You may return most new, unopened items sold and fulfilled by Amazon within 30 days of delivery for a full refund. Please visit your Amazon orders page to initiate a return request.

3. Refund Eligibility

To be eligible for a refund:

• Items must be returned in original condition.
• Returns must be initiated through your Amazon account.
• Items marked as non-returnable by Amazon are not eligible.

4. Damaged or Incorrect Items

If your item arrives damaged or incorrect, Amazon provides easy return or replacement options. Visit your order page, click “Return or Replace Items,” and follow the prompts.

5. Refund Timing

Refunds are typically processed within 3-5 business days after Amazon receives your return. The refund will be applied to your original method of payment.

6. Questions or Help

If you have any concerns about a return or refund process, feel free to contact us at:

Email: hello@zayvrastore.com

Note: Zayvra is not responsible for delays or decisions made by Amazon. All transactions and returns are handled via Amazon’s official platform.